Reference

How tempo123 Handles Your Personal Information

Your personal data — from your account details to the wallet connections you set up with DANA, OVO, or GoPay — is handled with clear purpose and stored only for as long as we need it.

Account Data ProtectionLocal Wallet PrivacyYour Right to AccessData Retention PolicyContact Us Anytime
tempo123 How tempo123 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account Security and Access Control

Your account is protected with password authentication and session monitoring. Any login from an unrecognised device triggers an OTP verification step before access is granted, keeping your profile and wallet links secure.

Cookie and Tracking Policy

We use session cookies to keep you logged in and preference cookies to remember your settings. Tracking is limited to what is needed for service delivery. You can clear or block cookies through your browser without losing your account data.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period afterward as required by applicable regulation. Once that period ends, data is deleted or anonymised.

Who to Contact for Changes

If your personal details change — name, phone number, or linked payment method — update them directly in Account Settings or contact support. For formal data correction requests, our privacy team responds in writing via email.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Request Send a written request to our privacy team by email to ask for access to your data, request corrections, or ask us to delete your account information where permitted.
Live Chat Support Open the live chat from your account dashboard to speak with our support team about a privacy concern. Available during our published support hours for Indonesia.
Account Settings Panel Log in, go to Account Settings, and find the Privacy section to review what data is stored against your profile and to submit a direct data request from there.

Your Privacy Policy Questions

Real questions about how tempo123 handles your data — from what we store to how you can request changes or removal of your information.

We collect your name, email, phone number, and payment method details — such as your DANA, OVO, or GoPay wallet link — along with session and transaction data tied to your account activity.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with service providers bound by confidentiality obligations, never for unrelated marketing purposes.

Log into your account, go to Account Settings, and use the Privacy section to submit a data access request. You can also email our privacy team directly. We will respond within the timeframe required by applicable local regulation.

Yes. Contact our privacy team by email or through the live chat on your account dashboard. We will process the deletion request after verifying your identity, subject to any retention period required by applicable law.

We retain your data while your account is active and for a further period as required by regulation in eligible regions. Once that window passes, your data is deleted or anonymised from our systems.

Payment wallet connections are used only for processing your deposits and withdrawals. These records are not shared beyond transaction verification, and your account is secured with OTP checks on unrecognised devices.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.