How Our Terms Apply to Your Account
When you open an account with us, you enter into a binding agreement that covers how your wallet is used, how identity verification is conducted and what happens when a dispute is raised. Transactions processed via DANA, OVO or GoPay are subject to both our internal
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payment policy and the terms set by those e-wallet providers. If a discrepancy arises between a deposit or withdrawal record and what appears in your account, our transaction log — not your e-wallet history alone — is the reference document we use to resolve it. Account
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eligibility is determined by the region you access from; use is permitted only where local law allows. We may restrict, suspend or close an account if the activity on it conflicts with our terms or with applicable local regulation. Changes to these terms are published on
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this page and take effect from the date shown. If you continue using the platform after a revision date, we treat that as acceptance of the updated terms. For any policy question specific to your account — including how a DANA transfer was recorded or why
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an OVO withdrawal is pending review — contact our support team directly with your account reference number.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.